Job: Department Supervisor - New York, NY - H&M

Department Supervisor at H&M

Type

Full time

Location

Broadway, Soho, New York, New York

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Here’s what’s possible for H&M DEPARTMENT SUPERVISORS:

 

At H&M, we do everything we can to empower everyone in our company. Part of that also means providing leadership and guidance. That’s where our Department Supervisors come in. While working with our Management Team, our Department Supervisors help oversee customer service and floor coverage, driving sales, merchandise presentation and operational functions within the store, including opening and closing the store. And they do all of this according to H&M guidelines. We’ve found this to be an effective way to continue helping our people grow while making it possible for our customers to have a great shopping experience.

 

 

Title: Department Supervisor

 

Function: Sales

 

Department: Store

 

Reports to: Department Manager or Store Manager based on volume

 

Direct Reports: Sales Advisor(s) (dotted line)

 

Overall Job Function: Assists Management team in overseeing floor coverage, driving sales, merchandise presentation, customer service, and operational functions within the store including opening and closing the store according to H&M guidelines

 

Job Responsibility including but not limited to:

Customer Service

• Maintain the high quality of H&M customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands

Job Knowledge

• Ensure that all merchandise is properly received and placed on the floor in a timely manner and according to merchandise guidelines
• Execute merchandising campaigns, promotions, activities and customer rounds as assigned by store management
• Address any loss prevention and safety issues that may occur while on duty and bring any escalated concerns to management team
• Ability to suspend an employee with discretion and approval from Store Manager or District Manager if only manager on duty
• Serve as second interviewer and note taker for staff interviews
• Act as a management witness, on behalf of H&M, in employee discussions as needed

Efficiency

• Perform all store routines, including the opening and closing of the store; follows all company practices and procedures; work with timekeeping and scheduling system and controls and complete reductions
• Maximize sales through commercial focus and take action to obtain highest level of profitability for the store
• Actively use sales information to make business decisions regarding merchandising
• Approve timesheets on a daily basis in the timekeeping system
• May be assigned overall store responsibility in absence of Store Manager or Department Manager when opening or closing store

Team Player

• Assist the management team in the day-to-day supervision of staff by directing and overseeing workflow within the store
• Assist the management team with the training and developing of Sales Advisors on the operational side of the business by following up on clear goals and providing timely feedback
• Ensure that all employee issues are immediately brought to the attention of management team

Financial Accountability: None

 

Minimum Candidate Qualifications

• High School graduate or equivalent; Associates Degree preferred
• 1-2 years of retail customer service experience
• Prior supervisory experience is a plus
• Open availability based on business need
• Ability to lift in excess of 20 pounds
• Ability to stand for long periods of time; bend, stretch, engage in repetitive motions; push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• Ability to climb a ladder and use a stepstool

Competencies

• Exceptional customer service and interpersonal skills
• Ability to provide feedback in a constructive and professional way
• Ability to be proactive to drive sales
• Ability to prioritize task execution based on business need
• Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
• Ability to multitask in a fast-paced environment
• Basic computer skills such as data entry are needed
• Ability and willingness to run a cash register
• Ability to provide constructive, straightforward feedback and  to coach staff

Job Status: Nonexempt, Hourly (Part-Time or Full-Time)

 

EEOC Classification: SLS

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Job: Online Marketing Manager - New York, NY - H&M

Online Marketing Manager

Type

Full time

Location

New York, New York

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Title: Online Marketing Manager

 

Function: Marketing

 

Department: Marketing

 

Reports to: Continental Marketing Manager

 

Direct Reports: Online Marketing Coordinator

 

Overall Job Function:  Responsible for leading the Online Marketing team and strategically planning the local online marketing calendar and new online initiatives to drive traffic and sales to the online and physical stores. 

 

Job Responsibility including but not limited to:

• Leads and builds up the Online Marketing team to support the online sales and marketing goals.
• Strategically plans local calendar activities and optimizes timing, exposure and commercial idea to drive online traffic and sales and support store activities
• Keeps track of global online and store campaigns as well as global plans for hm.com, newsletters, print marketing, SEM, push notifications and online merchandising activities. Identifies and initiates local adaptions based on the retail calendar and customer behavior in the local market.
• Sets the seasonal and weekly traffic forecasts together with US Sales team, HQ media planner and HQ Sales planner
• Creates, updates and shares the local online commercial and marketing plan with local and global sales teams
• Represents online marketing in commercial meetings to optimize the local execution and activities for each concept
• Responsible for managing the affiliate program, affiliate agencies and setting the publisher strategy for H&M
• Works closely with the HQ Marketing department on the local strategy for SEM, direct mail, newsletters and other online marketing channels
• Responsible for managing activities to increase email subscribers, app downloads and repeat purchase customers
• Provides reports on local traffic, online channels and touch points results and customer behavior online to help optimize activities
• Identifies strategic online partnerships and initiatives to find new ways to drive traffic and sales and increase the online marketing reach
• Works closely with the HQ Marketing department to set and follow up on the online traffic goals
• Provides feedback and input to HQ on local market needs and competitive landscape to optimize online campaigns, tools and processes, online marketing channels and functionality on hm.com
• Educates the local sales and marketing teams on online marketing strategies and best practices
• Proactively seeks updated knowledge of industry trends in advertising, marketing and fashion in order to implement new strategies

Financial Accountability:

• Affiliate budget (est. $1M)
• Shared ownership with HQ of online marketing budget (est. $20M)

 

Minimum Candidate Qualifications:

• Bachelors Degree, preferably in marketing.
• 5+ years of experience in online retail preferably fashion
• Experience with online media planning/buying
• 2 years of management experience

 

Competencies:

• Proficient in Microsoft Office
• Working knowledge of the fashion and media business
• Working knowledge of online and social media
• Ability to think and work strategically; able to plan ahead and foresee opportunities
• Ability to communicate clearly and hold high level external meetings
• Able to work independently and be self motivated while still working within a team environment and fostering a strong team collaboration
• Extremely creative and oriented toward problem resolution
• Strong brand ambassador
• Excellent written and verbal skills
• Strong organizational and time management skills
• Leadership Experience
• Availability to travel as needed (up to 25%)

 

Job Status:  Exempt

 

EEOC Classification: OFM

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Job: Sales Advisor - Chandler, AZ - H&M

Sales Advisor at H&M

Type

Part time

Location

Chandler Fashion Center, Chandler, Arizona

 APPLYHere’s what’s possible for H&M SALES ADVISORS:

 

We don’t call them “salespeople” or “sales associates” because that’s not what we do. Our Sales Advisors are here to ensure that our customers enjoy a fantastic shopping experience, whether it’s offering them garment options or answering simple questions such as locating the fitting rooms. Because, in the end, we believe that our clothes will sell themselves. Our customers just need someone to engage them and offer advice, from time to time, to figure out what’s possible for their personal style.

 

Title: Sales Advisor

 

Function: Sales

 

Department: Store

 

Reports to: Department Manager, dotted line to Department Supervisor

 

Direct Reports: None

 

Overall Job Function: Optimizes the store´s selling by providing the customers with a pleasant shopping experience, including customers with garment options and direct service.

 

Job Responsibility including but not limited to:

 

Customer Service

• Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room and at the cash point
• Answer phones courteously and promptly

Job Knowledge

• Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines, to maximize selling opportunities
• Ring on the register, report and handle all required transactions, issue receipts and pack merchandise
• Unload delivery truck, receive, open and unpack merchandise and label merchandise with security tags

Efficiency

• Execute reductions, price changes, transfers and cash register routines
• Utilize established H&M policies and procedures to assist in loss prevention and safety for the store and partner with store management as needed

Team Player

• Work effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M’s store standards
• Adhere to H&M values and internal standards policies and procedures contained in the H&M Employee Handbook

Financial Accountability: None

 

Minimum Candidate Qualifications:

• High School graduate or equivalent preferred
• 6 months of experience in customer service, retail industry preferred
• Ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive  motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)  for a short distance
• Ability to climb a ladder and use a step stool

Competencies:

• Excellent customer service skills
• Ability to recognize and execute selling opportunities
• Ability and willingness to run a cash register
• Good communication and organizational skills
• Ability to multitask in a fast-paced environment
• Ability to take initiative to complete tasks and solve problems
• Ability to meet deadlines
• Ability to manage time and prioritize
• Must be able to work a flexible work schedule including nights and weekends

Job Status: Nonexempt, Hourly (Part-Time or Full-Time)

 

EEOC Classification: SLS 

 

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Job: Visual Merchandiser - San Luis Obispo, CA - H&M

Visual Merchandiser at H&M

Type

Full time

Location

Monterey Street, San Luis Obispo, California

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Here’s what’s possible for H&M VISUAL MERCHANDISERS:

 

Yes, we are seeking Visual Merchandisers, but only those who refuse to settle. Those who are fearless of pressure. You see, Visual Merchandisers here do more than just style our fashion according to the H&M guidelines; they also work with the Store Manager and Management team to maximize sales. They also coach the Sales Advisors identifying and teaching new talent. Most importantly, they are charged with helping our stores make a great first impression every day. Because at the end of the day, we can only sell what inspires our customers and it’s up to our Visual Merchandisers to show them what’s possible at H&M.

 

 

Title: Visual Merchandiser

 

Function: Sales

 

Department: Store

 

Reports to: Store Manager – dotted line to Store Visual Manager if applicable

 

Direct Reports: None

 

Overall Job Function: Responsible for presenting the garments according to the H&M guidelines in order to maximize sales with guidance and direction of Store Manager and management team.

Job Responsibility including but not limited to:

 

Customer Service

 

Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room and at the cash point.

 

Job Knowledge

 

Ensure garment presentation and garment care are executed per H&M guidelines referenced in the below information sources:

• Commercial Handbook (Department Book & Seasonal Book)
• Visual Merchandising Book
• Technical Book
• Sales Tools & Store Information
• Provide the season start information from Sales Organization and prepare the  kickoff with the management team
• Update the Commercial Handbook (Department Book & Seasonal Book) and  Technical Book with the latest refill pages
• Plan and implement all store campaigns and activities together with the store  team
• Ensure consistent garment care throughout the entire store

 

Efficiency

• Actively work in a commercial way to maximize sales, focusing on:
  Top Priority Products, A-Areas and Basket items as well as ensuring a Red  Thread is clearly demonstrated through the visual presentation
• Ensure that orders for display materials and supplies are placed in a timely  manner
• Responsible for the care and maintenance of display materials
• Keep the visual room clean and organized
• Check the material arriving to the store in a timely fashion, confirming  quantities, condition, etc.
• Minimize security and safety risks
• Plan and work with sales and operation goals to drive growth
• Support in-store routines when necessary

Team Player

• Train, coach and give daily feedback on garment presentation to the store staff
• Plan and conduct the Keep It Commercial training together with the  Department Manager
• Provide label and design training for staff and managers
• Inform store team about changes in the presentation of garments

Financial Accountability: None

 

Minimum Candidate Qualifications:

• Associate’s degree in a fashion industry specialty preferred
• 2 years of retail visual merchandising experience
• Ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive  motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)  for a short distance
• Ability to climb a ladder and use a step stool

Competencies:

• Strong visual merchandising skills and the ability to drive business through  creativity, fashion consciousness and commerciality
• Knowledge of basic computer skills
• Ability to provide day-to-day visual training and guidance through H&M’s  shared values
• Ability to work in a fast-paced, deadline-driven environment
• Exceptional customer service and interpersonal skills
• Strong organizational and time management skills
• Strong verbal communication skills
• Able to work independently while still working within a team environment
• Must be able to work with hand-and-power operated tools and lift in order to  execute display setups
• Ability to work flexible hours and extended hours at times
• May be required to travel to support other stores

 

Job Status: Nonexempt, Hourly (Part-Time or Full-Time)

 

EEOC Classification: SLS

Internship: Retail Management, District Controlling, Support Office - H&M

WELCOME TO H&M UNIVERSITY

Of course this isn’t a real university, but we do accept students, and help you grow by way of our internship program! At H&M, learning never stops. That’s because we encourage our employees to constantly improve and develop. So if you want to learn in a fast-paced international fashion company with endless possibilities, we invite you to launch your career at H&M.

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We have an open-minded work culture, with flexible hours and a lot of individual responsibility. Our forward-thinking workplace needs dynamic, creative, positive go-getters for every part of the business.

INTERNING AT H&M IS POSSIBLE

Our need for talented and motivated individuals is bigger than ever. We look for results-driven candidates willing to take initiative. If this sounds like you, apply for one of our three 10-week internships.

Available internship positions will be listed here. We accept applications for the summer program during the fall and spring. Positions will remain posted until the internship has been filled.

Retail Management
Our stores management team is the heartbeat of the H&M organization. This undergraduate internship teaches the key aspects of managing and developing a team, analyzing and interpreting reports and getting creative with visual merchandising and displays. Retail management interns also execute the highest level of customer service and coaching through communication with members of the store and district team.

District Controlling
Our district controller MBA internship offers you a thrilling opportunity to embrace your entrepreneurial spirit and increase your business knowledge. Because this role involves finding ways to maximize sales and minimize variable costs, the ideal candidate should be a strong analytical thinker. The internship includes two weeks of in-store experience in one of our high-volume stores across the country.

Support Office
This is what other companies refer to as their “corporate office,” except we aren’t corporate. Here, we support our stores through marketing, finance, public relations, interior design, architecture and so many more functions. We reserve these internships for our current employees who are looking to develop with the company as a majority of our Support Office are internal associates from our stores.