Job: Merchandise Assistant - Flagstaff, AZ

Forest Highlands Golf Club is looking for 2-3 Merchandise Assistants to work in their 2 golf shops. Their golf season is April 26-November 3 and they like to hire local students.

Forest Highlands Golf Club Job Description

Position:  Merchandise Assistant                                Department:  Golf Operations

Reports To:  Head Golf Professional                           Department Code:  410

Revised Date:  January 9, 2018                                   Status:  Non-Exempt Hourly - Seasonal

Job Overview:
Provides excellence in customer service to Forest Highlands Golf Club Members and Guests.  Attempts to anticipate and fulfill customer needs in a variety of responsibilities as assigned which includes visual merchandising, stockroom management, inventory management and loyalty program management. Maintains friendly and professional appearance, ensures overall appearance meets/exceeds department dress code guidelines.

GENERAL DUTIES

·       Enforce club rules and regulations as set forth by the Board of Directors

·       Provide Positively Outrageous Service to all members and guests

·       Responsible for managing, opening, closing, and securing golf shop and storage areas using established procedures. Professionally acknowledge and communicate information to all members and guests using name recognition

·       Answer telephones using professional speak to schedule future starting times, schedule golf instruction, tournament signup/cancellation

·       Responsible for revenue collection that includes tee sheet management, selling of all apparel and hard goods, tournament and instruction charges

·       Become fully knowledgeable in all merchandise products, key selling features and conduct a product knowledge seminar at a golf staff meeting

·       Stay current with company, department, golf shop information by checking information resources such as memo’s, emails, member email blasts, newsletters, paycheck announcements

·       Maintain a close working relationship with the other golf staff members and also other departments

·       Ensure each day the golf shop is cleaned, swept, dusted that includes counters and equipment, windows, floor, fixtures, displays, fitting rooms

·       Responsible for all merchandise presentation that includes displaying current and new lines, all apparel is folded, sized, zoned, tags hidden

·       Assist members using the GHIN Handicap system when needed

 PRINCIPLE DUTIES

·       Loyalty Program

o   Responsible for monthly report and gift certificate administration

o   Oversee gift certificate redemption spreadsheet

o   Assist DOG, HP, and Merchandiser in Loyalty Program Sale

·       Ensure each day the golf shop is cleaned, swept, dusted that includes counters and equipment, windows, floor, fixtures, displays, fitting rooms

·       Responsible for all merchandise presentation that includes displaying current and new lines; all apparel is folded, sized, zoned, tags hidden.

·       Assist in periodic and monthly physical inventory that includes chasing shrink

·       Assist with incoming and outgoing merchandise product

·       Assist in maintaining the overall cleanliness and organization of the stockroom

·       Conduct a product knowledge seminar at a golf staff meeting

·       Assist with any special events, sales and promotions

·       Assist with sidewalk sales and vendor shows

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Requirements:

• High School Diploma or equivalent (GED). 
• Valid Driver License with clean Motor Vehicle Record.
• Basic knowledge of golf courses and country club operations.
• Strong interpersonal, communication and customer service skills.
• Must be self-motivated with a positive and professional attitude.
• Organized, able to work in a busy environment where the priorities are changing.
• Ability to perform a wide variety of tasks during busy times while working flexible hours with an enthusiastic personality.
• Must be reliable.

Preferred Requirements:

• 1 to 3 years of related experience and/or training; or equivalent combination of education and experience
• Ability to operate golf carts
• Moderate knowledge of and understanding of typical golf course and country club procedures
• Ability to develop and maintain awareness of occupational hazards and safety precautions; skilled in following safety practices and recognizing hazards.
• CPR/First Aid and AED certified

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to communicate effectively and professionally with all members and guests, co-worker and supervisors, vendors/suppliers, the general public and other employees of the company.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands and Work Environment:

·       Position is at a busy golf club in a private residential community.

·       Flexibility in schedule.

·       Ability to lift up to 25lbs regularly; up to 50lbs occasionally and to lift overhead and push/pull.

·       Must be able to frequently walk, sit, stand, bend, use hands to finger, handle, or feel; and talk or hear, stoop kneel, crouch, adjust vision accordingly (close, distance, peripheral, and depth perception)

·       Exposed to outside weather conditions including low temperatures.

·       Occasionally exposed to moving mechanical parts and a quiet work environment.

·       Continuous ability to talk and hear.

·       Specific vision abilities required by this job include close vision.

Equipment Used:

·       Golf Club

·       Golf Cart

·       Electronic Tee Sheet

Supervisory Responsibility: None

Please contact Cathy Hirko, Merchandiser/Buyer for more info:

928.525.5200 *233 direct

chirko@fhgc.com

Job: Merchandise Assistant - Forest Highlands Golf Club - Flagstaff

Forest Highlands Golf Club 

Merchandise Assistant 

Forest Highlands is a private, residential community located three miles south of Flagstaff on Highway 89-A. The centerpieces of the community are two championship golf courses. Both golf courses are ranked in the top 5 in the state of Arizona and have their own golf shops fully stocked with Men’s and Women’s apparel. 

Job Description: 

• The assistant’s main focus is customer relations with the Forest Highlands members. Included with customer service, the assistant will address areas of inventory control, developing store layouts, pricing and displaying merchandise. The assistant will help out in the inventory of special orders placed by the members. 
• The assistant will also work closely with the golf staff and will be responsible for all areas of golf shop management. This includes but is not limited to the following duties: answering phones, selling merchandise, handling money, making golf tee times for the members, promoting golf events, and maintaining cleanliness of the golf shop. 

Compensation: $12 per hour 

Employee Benefits: Golf privileges are limited and must be cleared through the Golf Professional. All individuals must adhere to the member guidelines with respect to golf etiquette, club rules and proper attire. Member/Employee tournament is available for all employees to play in with members. In addition, Forest Highlands has a scholarship program that awards scholarships to deserving employee applicants. 

Bonus Plan: A performance bonus potential of $500 will be awarded at the end of the season. 

Contact: Josh White 

Head Golf Professional 

Forest Highlands Golf Club 

2425 William Palmer 

Flagstaff, AZ 86001 

(928) 525-5200 ext. 232 

jwhite@fhgc.com